Last updated: April 2025

At RedPandas Digital, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our digital marketing services.

1. Information We Collect

We collect information to provide better services to our clients and website visitors. The types of information we collect include:

1.1 Personal Information

  • Name, email address, phone number, and other contact details you provide when contacting us or subscribing to our communications.
  • Business details such as company name, role, and industry, if provided.

1.2 Usage Data

  • Information about how you use our website, such as pages visited, time spent on pages, and interactions with content, collected through cookies and analytics tools.

1.3 Communications

  • Records of your communications with us, including emails, phone calls, and online inquiries.

2. How We Use Your Information

We use your information to:

  • Provide, personalise, and improve our digital marketing services.
  • Respond to your inquiries and communicate with you effectively.
  • Send marketing communications and updates, where you have given consent.
  • Analyse website usage to improve user experience.
  • Comply with legal obligations and protect our rights.

3. Use of Artificial Intelligence (AI) Tools

RedPandas Digital uses AI-powered tools to enhance efficiency, creativity, and accuracy in delivering digital marketing services. This may include generating content drafts, data analysis, or automating routine tasks.

Important: We do not use AI tools to process or analyse sensitive personal information about our clients or their customers. Sensitive data is handled only through secure, manual processes to ensure privacy and compliance with applicable laws.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information:

  • With trusted service providers who help us deliver our services (e.g., hosting, analytics, CRM tools).
  • To comply with legal requests or protect the rights, property, or safety of RedPandas Digital, our clients, or others.
  • With your consent or at your direction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behaviour. This helps us:

  • Understand website performance.
  • Personalise content and ads.
  • Analyse traffic and usage patterns.

You can control cookies through your browser settings or by using opt-out tools provided in our cookie banner.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and regular security assessments.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Accessing and receiving a copy of your data.
  • Correcting inaccurate information.
  • Requesting deletion of your data.
  • Objecting to or restricting processing.
  • Withdrawing consent at any time where processing is based on consent.

To exercise these rights, please contact us at contact@staging.redpandas.com.au.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

10. International Data Transfers

If you are located outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data.

11. Children’s Privacy

Our services are not directed to individuals under 16 years old. We do not knowingly collect personal information from children without parental consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Last updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

RedPandas Digital
Email: contact@staging.redpandas.com.au